Shipping policy

This Shipping Policy explains the shipping area, cost, processing time, transit time, tracking, and delivery procedures for orders placed through MarvelleRow.com.

Shipping Area

We currently ship only within the United States, including all 50 states, the District of Columbia, valid U.S. P.O. Box addresses, and APO, FPO, and DPO military or diplomatic addresses.

We do not currently offer international shipping.

Shipping Cost

Standard shipping is free on all orders.

There is no minimum purchase amount required for free standard shipping.

Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the daily order-processing cutoff, on weekends, or on federal holidays begin processing on the next business day.

Processing time is separate from carrier transit time.

Estimated Transit Time

After an order ships, standard transit normally takes approximately 3–5 business days.

The combined estimated processing and transit period is approximately 4–8 business days.

Delivery dates are estimates and are not guaranteed. Weather, carrier interruptions, seasonal volume, address issues, security reviews, military postal procedures, and circumstances outside our reasonable control may cause delays.

Shipping Carriers

We may use USPS, UPS, or FedEx depending on the destination, package, and fulfillment requirements.

The carrier used for an order may be selected after the order is processed.

Tracking Information

When tracking is available, it will be sent to the email address associated with the order.

Tracking information may take additional time to update after a shipping label is created.

If your tracking information does not update within a reasonable period, please contact support@marvellerow.com.

P.O. Boxes

We ship to valid U.S. P.O. Box addresses through USPS.

Customers must provide a complete and valid P.O. Box address. Orders addressed to a P.O. Box may not be eligible for delivery through UPS or FedEx.

APO, FPO, and DPO Addresses

We ship to APO, FPO, and DPO military or diplomatic addresses through USPS.

Military and diplomatic deliveries may require additional transit time. Tracking updates may be limited after a package enters the military postal system.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Please contact us immediately if you discover an address error. Address changes cannot be guaranteed after processing or fulfillment has begun.

If an order requires reshipment because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for reasonable reshipping costs.

Lost, Damaged, or Missing Packages

If tracking does not update, a package is damaged during transit, or an order appears lost, please contact support@marvellerow.com with your order number.

We may request photographs, delivery details, retained packaging, confirmation of the shipping address, or cooperation with a carrier investigation.

If a package is confirmed lost or damaged in transit, we will provide an appropriate resolution, which may include a replacement or refund.

A delivered tracking scan does not automatically establish eligibility for a replacement or refund. However, we will review the circumstances and assist with reasonable next steps.