FAQ

Orders

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible at support@marvellerow.com.

If your order has already entered processing or has shipped, we may not be able to modify or cancel it.

How can I check my order status?

After your order ships, we will send a shipping confirmation email with tracking information when tracking is available.

Tracking information may require additional time to update after the shipping label is created.

Shipping

Where do you ship?

We currently ship only within the United States, including all 50 states, valid U.S. P.O. Box addresses, and APO, FPO, and DPO military or diplomatic addresses.

We do not currently offer international shipping.

How much does shipping cost?

Standard shipping is free on all orders.

There is no minimum purchase amount required for free standard shipping.

How long does delivery take?

Orders are normally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

After shipment, estimated transit time is approximately 3–5 business days.

The combined estimated delivery period is approximately 4–8 business days.

Will I receive tracking information?

Yes. When tracking is available, it will be sent to the email address associated with your order after shipment.

Returns and Refunds

What is your return policy?

Eligible items may be returned within 30 calendar days after delivery.

We accept eligible returns for damaged, defective, or incorrect products and for non-defective products, including change-of-mind returns.

Please contact support@marvellerow.com before returning an item so we can review the request and provide authorization and return instructions.

What condition must returned products be in?

Non-defective returned products must be unwashed, not worn beyond a reasonable try-on, free from stains, makeup, odors, damage, alterations, or other signs of use, and have their original tags attached.

Returned products should include all supplied accessories and original packaging where reasonably possible.

Do you accept exchanges?

Yes. Exchanges are accepted for eligible products after prior approval from customer service and are subject to product availability.

Who pays for return shipping?

Marvelle Row covers authorized return shipping for eligible returns within the United States.

After approving the request, we will provide a prepaid return shipping label or other approved return instructions.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does a refund take?

After receiving a returned item, we normally inspect it within 1–3 business days.

If the return is approved, Marvelle Row will initiate the refund to the original payment method within five calendar days after receiving the returned item.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Products

Where can I find product information?

Product-specific information, including available sizes, colors, materials, measurements, and other relevant details, is provided on the applicable product page.

If you need more information before placing an order, please contact customer service.

Can product colors look different in person?

We make reasonable efforts to display products accurately.

Actual colors, textures, and appearance may vary because of lighting, display settings, materials, and normal production variations.

Do you offer customized products?

We do not currently offer product customization or made-to-order modifications.

Payments

What payment methods do you accept?

We accept the payment methods displayed during checkout.

Depending on availability and checkout configuration, these may include major credit or debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other available payment services.