Refund policy

At Marvelle Row, we want customers to feel confident when making a purchase. This policy explains our return, exchange, cancellation, and refund procedures.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered.

Before returning an item, please contact us at support@marvellerow.com to request return authorization and instructions.

Returns sent without prior authorization may be delayed or refused.

Eligible Returns

We accept eligible returns for both:

Damaged, defective, or incorrect products; and
Non-defective products, including change-of-mind returns.

To qualify for a return, a non-defective item must:

Be unwashed;
Not have been worn beyond a reasonable try-on;
Be free from stains, makeup, odors, damage, alterations, or other signs of use;
Have all original tags attached;
Include all accessories or components supplied with the product;
Be returned in its original packaging where reasonably possible; and
Include the order number or other proof of purchase.

We may refuse or reduce a refund for a non-defective item that does not meet these conditions. These restrictions do not apply when the item was damaged, defective, or incorrect when delivered.

Return Authorization Period

After we approve a return, the package must be given to the authorized carrier within seven calendar days unless customer service provides a different deadline.

A return requested within the 30-day return window will not be rejected solely because it reaches us after the 30th day, provided it was authorized and handed to the carrier within the applicable mailing period.

Return Shipping

Marvelle Row covers authorized return shipping for eligible returns within the United States, including change-of-mind returns and returns involving damaged, defective, or incorrect products.

After approving the return, we will provide a prepaid return label or other approved return instructions.

One prepaid return label is provided for each approved return request. Shipping charges incurred through an unauthorized carrier or return method will not be reimbursed.

Return Address

Authorized returns must be sent only according to the instructions provided by customer service.

Our return address is:

Marvelle Row
Operated by SANPIN CLOTHING STORE LLC
26903 E Scott Rd
Marceline, MO 64658
United States

Please do not send a return without prior authorization.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact support@marvellerow.com as soon as reasonably possible.

Please include:

Your order number;
A description of the problem; and
Clear photographs of the product and packaging where applicable.

After reviewing the issue, we may provide a replacement, exchange, refund, prepaid return label, or another appropriate resolution.

Exchanges

We accept exchanges for eligible products after prior approval from customer service. Exchanges are subject to product availability.

Each eligible item may receive one complimentary exchange shipment.

If the replacement product has a different price, we may collect or refund the difference. If the requested replacement is unavailable, you may choose another available product or request a refund.

Refund Inspection and Processing

After receiving your returned item, we normally inspect it within 1–3 business days.

We will notify you whether the return has been approved or if additional information is required.

If the return is approved, we will initiate the refund to the original payment method within five calendar days after receiving the returned item.

After the refund is initiated, your bank, card issuer, or payment provider may require additional time to post the credit to your account. This additional posting time is controlled by the financial institution and is not part of Marvelle Row’s refund processing time.

Shipping Charges and Restocking Fees

Marvelle Row provides free standard shipping on all orders, so there is no original standard shipping charge to refund.

We do not charge a restocking fee for eligible returns.

Unauthorized shipping costs and upgraded shipping services, if any were separately requested and purchased, are not refundable unless required by law or the return resulted from our error.